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V Medi Aesthetics

Return & Exchange policy

We understand that sometimes, things take an unexpected turn with your order. If you’re not thrilled about what you receive – whether it be due to a defect in the product or incorrect merchandise from us – we apologise.

Do note that we do not offer any refund unless the product is defective. Incorrect products can only be exchanged and not refund. 

Kindly get in touch with our support team within 30 days of purchase via our Contact Us page or email us at

Please provide details:

  • Reference number
  • Images for evidence
  • Description of defect product
  • Specify if you want an exchange or refund

Your purchases can be exchanged or returned in any of the 12 V Medical Aesthetics Clinic within 30 days from the date you receive your order in its unopened and resalable state. We do reserve the right to reject returns that are not within this condition upon inspection.

After inspection of eligibility is approved, refunds will take up to four weeks after receipt of item(s). Upon processing completion you will receive a notification email confirming successful repayment via your primary mode of payment. 

Order & Payment Policy

In-store purchase:

You can make your purchases at V Medical Aesthetics clinics islandwide. All prices are quoted in Singapore Dollars.

Online purchase:

To secure your purchase, please ensure that you have provided your name, postal address and contact details along with any other specifications indicated on the website. We accept credit card payment only.

Upon successful receipt of payment (as confirmed via email), an order tracking code will also be sent out for international orders upon dispatch from our store. 

To ensure your order is received, be sure to check for confirmation within four business days. If you haven’t heard anything back by then, reach out directly to and we’ll help get everything sorted!

Once the purchase process has been initiated, we’re unable to accommodate any changes or cancel – so please double check your order before confirming.

Shipping Policy

We strive to get your orders processed and packed within 1-3 business days upon receipt of payment.

To ensure speedy delivery, we entrust our reliable courier service provider with the task of delivering your order directly to you. The estimated time of arrival is generally 3-5 working days after order confirmation.

Please note that due to unforeseen circumstances out of our control, such as weather conditions or busy seasonal periods may affect actual delivery timeframes slightly on rare occasions – though rest assured we will do everything in our power for efficient handling!
If any incorrect address has been entered after confirming an order by mistake – don’t despair; please drop us a quick email at ASAP so we can attempt making amends before it ships out if possible. Note that changes will be accepted only if the item has not been shipped out yet.


V Medi Aesthetics Skincare respects an individual’s right to privacy and has based its privacy policy on the Personal Data Protection Act 2012 (PDPA).

Our Privacy Policy governs the manner in which V Medi Aesthetics Skincare collects, uses, maintains and discloses information collected from users (each, a “User”) of V Medi Aesthetics Skincare website (“Site”). This privacy policy applies to the Site and all products and services offered by V Medi Aesthetics Skincare.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, phone number, email and mailing addresses, credit or debit card information and billing information, including name of cardholder, card number, billing address and expiry date. Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities. We may use your personal data to send you marketing communications such as emails containing news, offers and promotions. However, you may wish to opt out from receiving marketing communications at any time.

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site uses “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. For more information about cookies, and how to control and/or delete them, please visit

How we use collected information

V Medi Aesthetics Skincare collects and uses Users personal information for the following purposes:

  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
  • To send periodic emails. The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes To This Privacy Policy

V Medi Aesthetics Skincare has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance Of These Terms

By using this Site, you signify your acceptance of this policy. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.